MUFG commits to AI in super via 5-year Microsoft alliance
One of Australia’s most significant superannuation administration companies, MUFG Pension and Market Services (MPMS) has bitten the bullet on artificial intelligence (AI) implementation by entering into a five-year partnership with Microsoft.
MUFG Pension and Market Services (MPMS), formerly Link Market Services, says it is aiming to deploy AI to streamline investor communications, reduce manual handling and enable straight-through processing.
The partnership is intended to service MPMS’ clients in both the superannuation and listed companies segments
Commenting on the partnership, MPMS chief executive and managing director, Vivek Bhatia referenced using advanced AI to help superannuation fund members access their pensions or giving listed companies intelligent tools to better engage with shareholders.
“The scale and certainty of a five-year strategic partnership allows us to confidently leverage Microsoft’s cutting-edge AI capabilities, modernise rapidly, and deliver innovations across the member and investor journey on behalf of our clients,” Bhatia said.
“It also allows us to invest in our people as we create the ‘roles of the future’ to deliver solutions that matter most to our clients.”
Microsoft Asia president, Rodrigo Kede Lima said the partnership would focus on two key areas of transformation – member experience and investor experience.
MPMS will harness Microsoft’s AI technologies to enhance and automate core superannuation processes, to enhance service-levels and member experience overall. This will enable faster, more accurate, and more personalised support during critical life events.
MPMS will deploy AI to streamline investor communications, reduce manual handling, and enable straight-through processing. These will deliver a simpler, more transparent experience for listed companies and their shareholders.
The announcement released by MNPMS and Microsoft said that, as part of the transformation, MPMS has already begun rolling out Microsoft 365 Copilot and GitHub Copilot to lift productivity, enhance knowledge management, and embed AI literacy across its workforce.
It said all AI and cloud initiatives will be built on Microsoft’s secure-by-design principles to ensure compliance with data governance, privacy, and regulatory requirements across jurisdictions. The roadmap includes joint investment in AI governance frameworks, capability building, and production-grade deployment of agent-based services.
The five-year agreement builds on MPMS’s recent investments in cloud modernisation with the company saying it positions the organisation to lead the next wave of transformation in superannuation and investor services.
Interesting that a company being taken to fair work because they can’t figure out a fair EBA is pushing the AI…