Acenda takes out four categories at life insurance awards

Australian life insurer Acenda, formerly known as MLC Life Insurance, has taken out the top spot in four of 10 categories at the Australian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards.

Acenda was a finalist in nine of the 10 categories, and won the Leadership Award, Claims Team Award, Customer Service Team Award and Partnership Impact Team Award.

Mary Magallanes, General Manager Claims Management for Acenda, received the Leadership Award and was recognised for her “outstanding contribution to life insurance and commitment to customer focused innovation”.

Acenda’s claims process, TPD Express, took out the Claims Team Award for the third consecutive time and was recognised this year for its ability to fast track eligible claims and reduce the total claim settlement time by 84 per cent.

The life insurer’s KickStart program was honoured with the Customer Service Team Award, for its capability in providing customers with tailored support and rehabilitation plans within 24 hours of receiving a referral to assist in illness or injury recovery.

“The ALUCA awards are extremely competitive and it’s great to see Acenda and our people recognised for delivering meaningful programs supporting outcomes for our customers and partners,” Andrew Beevors, Chief Claims and Transformation Officer for Acenda, said.

“These awards represent the end-to-end value chain of life insurance from leadership, underwriting and claims. They also reflect Acenda’s ongoing commitment to put the customer at the heart of everything we do.”

The Partnership Impact Team Award was also awarded to Acenda for its recently-announced partnership with EQ Pathology, which has streamlined the life insurance process with the introduction of digital questionnaires to provide medical information.

“It’s fantastic to see this industry-first initiative delivered by our team, recognised with this award. I congratulate all of our people for what they continue to do to put customers first,” Jane Murray, Chief Operating Officer for Acenda, said.