TAL bets on new tool to give advisers’ time back

With financial advisers facing mounting administrative tasks and tightening regulatory demands, leading life insurer TAL has rolled out a new tool to reduce the workloads for advisers of inforce policy management.

The insurer has launched a new dashboard, Inforce Management, inside the TAL Adviser Centre (TAC) that it claims to bring together all clients’ information into a single intuitive dashboard to assist advisers for secure, faster and insights-rich management of their inforce policies.

TAL General Manager, Individual Life Product, Aaron Newman said the rising administrative load was holding back advisers’ capacity to spend time with clients.

“We know advisers want to spend more time with clients, and less time chasing paperwork,” Newman said.

“Inforce Management was co-created with advisers and their teams. Their insight helped identify the friction points, allowing us to deliver intuitive solutions that support how advice practices operate.”

TAL General Manager, Individual Life Technology & Delivery, David Arthur said the goal was to turn insurer data into actionable insights rather than another portal advisers need to click through.

“We see technology as a powerful enabler of quality advice and strong client relationships. Our role is to build systems that support good outcomes and reduce complexity,” Arthur said.

“Inforce Management builds on our existing digital capability and marks a meaningful step forward in how we support advice practices. We will continue developing these tools alongside advisers, with more enhancements already underway.”

To complement the dashboard, TAL has also introduced TAL In Focus, a new weekly reporting email that gives advisers and their support teams a quick snapshot of all upcoming required client actions and activity.

The insurer says the early adopters of Inforce Management are already saving up to half an hour a day on common inforce tasks such as managing overdue policies and identifying policies at risk of lapsing.