Zurich taps UnderwriteMe to launch automated claims platform
Insurtech provider, UnderwriteMe, has deepened its partnership with another Australian life insurer, Zurich Australia, to implement a fully-automated claims process via the local launch of its Claims Engine solution.
The solution marks a significant step forward for Zurich’s digital transformation strategy and, given the life insurer already uses UnderwriteMe’s Underwriting Engine and Decision Studio, makes it the first to leverage a single technology platform to house the full end-to-end insurance process from underwriting to claims decisioning.
Sitting within Zurich’s internal Claims Concierge team, the Claims Engine simplifies claims handling by taking customers through their own personalised digital experience while enhancing efficiency and eliminating complexity to deliver “clarity, speed and reassurance” when they need it most.
The Claims Engine will deliver “richer data” and more actionable insights for Zurich’s claims team to both improve its claims processes and uplift customer experience, implementing more consistent decision making while still adhering to the life insurer’s own claims philosophy.
“Investing in technology and innovating processes are key to ensuring we continue to deliver an efficient claims experience for our customers,” Matt Paterson, Chief Claims Officer at Zurich, said.
“This engine is designed to speed up information processing, so our claims managers can dedicate their time to providing the empathy and support our claimants need.”
Extending its partnership with Zurich has allowed UnderwriteMe to expand on its Australian presence, given its global track record in delivering leading insurtech solutions.
“We’re thrilled to celebrate this milestone with Zurich Australia, a true leader in Australian life insurance innovation,” Paul Hughes, Chief Revenue and Customer Officer at UnderwriteMe, said.
“This new implementation represents a shared commitment to transforming how insurers serve their customers in an increasingly complex world. By combining intelligent automation with human insight, we’re helping Zurich Australia deliver faster, more transparent, and more empathetic claims experiences.” a
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