AFCA commits John Pollaer to second term as Chair

The Australian Financial Complaints Authority (AFCA) Board have re-installed Professor John Pollaers OAM as Independent Chair for a second term of three years.

First appointed in May 2021, Pollaers’ second term will finish in May 2027. In their announcement, the Board recognised Pollaers for spearheading the technological transformation of the complaints authority, managing a record number of complaints in 2023 and for paying over $775 million in compensation to individual consumers and small business owners in his first three years in the role.

“John’s strategic leadership and his commitment to strong governance has shone through over the past three years and we are delighted he will stay on as Chair and continue to drive AFCA’s vision,” the AFCA Board said in a statement.

The Board also acknowledged Pollaers for leading the non-government agency through a period of transition with the appointments of several new board members.

“I look forward to building on the incredible foundation created during the past three years to ensure AFCA delivers on its core services to the Australian community, our members and stakeholders, in particular improving our accessibility to vulnerable consumers,” Pollaers said.

“AFCA performs a critical function, working with financial firms, consumers and small businesses to resolve financial complaints, and to help firms minimise disputes. Ultimately, this supports confidence in the financial services sector.

“I look forward to continue working alongside a very committed Board, with a truly diverse set of skills and experience, as well as our highly regarded Chief Ombudsman and CEO, David Locke.”