Insignia retains key relationships in SS&C partnership

Mike Taylor

Managing Editor and Publisher

8 July 2025

The degree to which Insignia Financial will continue to control superannuation fund member relationships following its partnership with SS&C has been confirmed as the arrangement beds down this month.

The partnership is based on the positioning of MLC as the go-forward brand with advice being one of the key elements retained by Insignia.

Insignia confirmed that while SS&C will be driving the back end, Insignia has retained functions such as claims, complaints, product development, relationship management, marketing member education and advice and guidance.

Insignia made the position clear at the same time as announcing it had last week successfully transitioned a range of administration and technology functions to SS&C following the signing of a Maser Services Agreement in February.

It said that nearly 1,300 people within the administration, technology and digital teams that support he Master Trust business had moved to SS&C.

“This model and partnership is the first at this scale across the Australian financial services industry, and will deliver meaningful benefits for Insignia Financial’s people, customers and shareholders,” the firm said in an announcement.

“Members, employers and advisers will continue to engage with their existing contacts without any disruption, ensuring continuity of service, operations and product knowledge. Insignia Financial will retain functions such as claims, complaints, product development, relationship management, marketing, member education and advice and guidance.”

Commenting on the move, MLC Super chief executive, Dave Woodall said the transition provided continuity of service to members, employers and advisers while laying the foundation for a more intuitive and consistent experience, and a business that’s better positioned to grow and adapt.