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Relaxed man unaware of danger

Thousands lost insurance inside super, few complained

By Mike Taylor23 February 2022

Few superannuation fund members appear to have realised or missed the loss of their insurance cover inside superannuation as a result of the Government’s Protecting Your Super and Putting Members Interest First legislation.

Despite predictions that the loss of insurance cover inside superannuation would result in an upturn in complaints from the affected superannuation fund members, little appears to have actually happened.

An examination of complaints data compiled by the Australian Financial Complaints Authority (AFCA) and data provided to a Parliamentary committee by the Australian Securities and Investments Commission (ASIC) reveals the predicted uptick in complaints simply did not occur.

The legislative changes impacting insurance inside superannuation for low balance (less than $6,000) came into effect from 1 April, 2020, and it was predicted by some superannuation fund and insurance company executives that it would result in an upturn in complaints when members became aware of the loss.

However, the AFCA data covering superannuation complaints across 2019/20 and 2020/21 revealed virtually no change at all.

Insurance related complaints with respect to superannuation stood at 38.74% in 2019/20 and rose by 0.04% to 38.78% in 20/21.

For its part, ASIC told Senate Estimates that it had not specifically looked at complaints superannuation fund member had made about their income protection insurance, or at instances of insurance being cancelled as a result of the commencement of the Protecting Your Super and Putting Members’ Interests First changes.

However, the regulator did make the point that complaints relating to insurance in superannuation equally traversed all types of funds.

“ASIC has received complaints in relation to nearly all superannuation funds and insurers across the full spectrum of providers, including industry funds, retail funds and life insurers,” it said.

“No particular entity has received significantly more complaints relative to their market share.”ASIC insurance complaints data

Mike Taylor

Mike Taylor

Managing Editor/Publisher, Financial Newswire

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BuntyBlue
4 months ago

You can be sure that the first time they have an accident and look for their TPD and find its not there they will be complaining.

Paul Harding-Davis
4 months ago

I think it is likely too soon to know as the complaints will only occur when a claims event happens. Taxpayers should be the ones really complaining as we will all have to bear the cost of more people turning to the government for support or part support than would have been the case if they were insured.