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TAL loses UniSuper mandate to MetLife

Mike Taylor17 April 2024
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Major insurer TAL has lost a key group insurance mandate, with UniSuper opting to go with MetLife Insurance.

UniSuper announced today that it held an extensive tender process and would be transitioning to Metlife.

The decision ends an 11-year association between TAL and UniSuper which began in 2013 when the big superannuation fund switched from Hannover Re Life Australasia.

Announcing the move, UniSUper chief executive, Peter Chun said the fund had a duty to ensure its members had the best protection for themselves and their families.

“The transition to MetLife allows us to better support our members during some of life’s most challenging moments. UniSuper is committed to excellence in all of our offerings, and insurance is no exception,” he said.

MetLife Australia chief executive, Richard Nunn attributed the winning of the mandate to the strength of MetLife’s digital offering and its customer-focused approach.

Mike Taylor

Mike Taylor

Managing Editor/Publisher, Financial Newswire

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20 days ago

So it’s not just Asteron clients that TAL has been delivering lousy service to.