Challenger appoints chief executive customer

Oksana Patron

17 October 2022

Challenger has announced the appointment of Mandy Mannix as its new chief executive, customer, effective November 2.

In her new role, she would be responsible for leading the firm’s new customer division and overseeing all customer functions which included customer strategy, product development, sales and marketing as well as customer service across the organisation.

Mannix’ previous experience included the last there years as general manager for distribution at  MLC’s Asset Management business. Prior to this, she also held roles with BMO Global Asset Management and CQS in the UK, and held senior roles at Nomura and Merrill Lynch Investment Managers (now Blackrock) in Australian and London.

Challenger announced the formation of a new customer division in May as part of its strategy to expand its proposition and reach more customers in more ways.

“To achieve that, we will expand our brand and deliver more products across a greater number of channels. We will also focus on our investment capability and operating platform to deliver more of what our customers need,” Challenger’s managing director and chief executive officer, Nick Hamilton, said.

“I’d like to thank Stuart Kingham for his leadership as acting chief executive, customer while a recruitment process was undertaken. Stuart has played a key role establishing and leading our new customer division in recent months, in addition to his responsibilities as chief commercial officer.

“I am delighted to announce Mandy’s appointment as Challenger’s new chief executive, customer. Leading our new customer division, Mandy will play an important role in expanding our offering and bringing the best of Challenger to more customers.”