NGS Super moves ahead of DBFO on advice

Mike Taylor

Managing Editor and Publisher

19 May 2026

Yet another industry superannuation fund is moving in advance of the Government executing on the next tranche of the Delivering Better Financial Outcomes (DBFO) legislation, with NGS Super announcing further development of its financial advice offering.

It may be 2027 before the Government moves forward on the next tranche of DBFO but NGS Super has joined with other profit to member funds in seeking to deliver members graduated access to financial advice, including a new digital advice offering.

The fund is describing it as an “updated model” and said it as being delivered as part of membership and at no additional cost.

It said the model provides a clearer pathway into advice, “bringing digital guidance, phone-based advice and comprehensive financial planning together into a simpler, more connected experience that supports members through life’s key financial moments”.

The announcement said the fund has also expanded the support available on its website, with the new NGS Virtual Adviser tool and self-directed education modules available to both members and non-members.

“Members can also access a broader range of support, including personalised super advice, and comprehensive financial planning,” it said.

Commenting on the upgraded approach, NGS Super chief executive, Natalie Previtera said it reflected growing demand from members for high-quality financial guidance.

“Our members are telling us they want help making financial decisions without the complexity or cost barrier,” Previtera said.

“We want to reward the loyalty of our members by making quality advice easier to access, with much of the advice we offer available at no additional cost. Accessing the right advice and guidance can make a meaningful difference to your retirement no matter what your balance or life stage.  We know that when members receive advice, they feel more confident and more in control of their financial future.”

The fund is delivering its digital advice offering via Partnership with Guideway Financial Services, with the “NGS Virtual Adviser” intended to help members navigate simple super topics more easily and provide personalised guidance, alongside access to qualified financial advisers when needed. Topics include contributions, investment choice, insurance, transitioning to retirement and retirement adequacy.

It said NGS Advice Essentials remains NGS Super’s introductory personal advice service, providing simple super advice, at no additional cost to members. Delivered by licensed financial advisers, it is available over the phone, via video or through the new NGS Virtual Adviser tool.

NGS Advice Essentials Plus, expands on Advice Essentials and provides a new low-cost service for members, offering more detailed advice via phone advisers, on topics such as consolidation or transitioning into retirement and retirement planning.

It said that for members seeking support beyond super, NGS Super continues to offer comprehensive financial planning through NGS Advice Platinum, delivered by in-house licensed NGS Financial Planners. This service provides tailored advice across a broad range of financial matters.

Darryn Studdert, Executive Manager of Advice and Education at NGS Super said these updates remove the traditional cost and access barriers to advice and ensure members are supported earlier, not just at major financial milestones.